Policies

SHIPPINg

Processing time 

The time I need to prepare an order for shipping varies. For details, see individual items but I aim to make and despatch items within 3 days. 

Estimated shipping times from the UK

United Kingdom: 2-7 business days

Canada: 8-16 business days

United States: 8-16 business days

Europe: 5-10 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

RETURN & EXCHANGE

Returns & Exchanges

I gladly accept returns and exchanges

Contact me within: 14 days of delivery via the place of purchase and ship items back within: 30 days of delivery.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Items that have been worn

  • Earrings that have been worn (for health & hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

All the beach finds used within my designs are left unaltered, as found on the beach as far as possible. This means they do include natural flaws and I do not accept these as a reason for return. 

 

Likewise, all stamped silver jewellery is unique due to being handcrafted and won't be 100% the same as another item. Each design is stamped individually so there will be variations in depth and spacing. This is part and parcel of handmade jewellery and is not classed as a fault.

PRIVACY

Here at Tideline Treasure, we respect your rights and are committed to protecting the privacy of our website visitors and customers. This Privacy Policy describes how, when and why we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services. In this policy, "we", "us" and "our" refer to Tideline Treasure.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Walter & May, Etsy or any third party services you access through our stockists.

1. Information We Collect

To fulfil your order, you must provide us with certain information (which you either authorised a stockist to provide us or sent us directly), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of jewellery, for example), if you contact Tideline Treasure directly.

We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website. The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

 

We may also process data about your use of our website and services. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analyzing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

2. Why We Need Your Information and How We Use It

Tideline Treasure relies on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;

  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;

  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving Tideline Treasure services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) compliance with Stockist Seller Policy and Terms of Use. For example, we use your information as necessary to comply with obligations under the Etsy Seller Policy and Terms of Use.


3. Information Sharing and Disclosure
Information about customers is important to our business. Tideline Treasure shares your personal information for very limited reasons and in limited circumstances, as follows:

  • Stockists, ie. Etsy, Walter & May, etc. We share information with our stockists, both online and on the high street, as necessary to provide you with our services and comply with our obligations under both the Stockist’s Seller Policy and the Stockist’s Terms of Use.

  • Financial transactions: financial transactions relating to our website and services are handled by our payment services providers, Paypal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at www.paypal.com.

  • Service providers. Tideline Treasure engages certain trusted third parties to perform functions and provide services, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

  • Business transfers. If we sell or merge Tideline Treasure, we may disclose your information as part of that transaction, only to the extent permitted by law.

  • Compliance with laws. We may collect, use, retain, and share your information only if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.


4. Data Retention
Tideline Treasure retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce agreements. Account information and personal data namely email address and email address will be retained for a minimum period of 1 year following order date and for a maximum period of 3 years following order date.

5. Transfers of Personal Information Outside the EU
In rare instances, we may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we have to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

  • Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Other than in exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.

  • Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

  • Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


7. How to Contact Us.
For purposes of EU data protection law, as Tideline Treasure, we are the data controller of your personal information. If you have any questions or concerns, you may contact us at tidelinetreasure@outlook.com. Alternately, you may mail us at:

Tideline Treasure, 2 Jordon House, Leopold St. Nairn, Highland, IV12 4BP

If a customer contacts us to access, correct or delete personal information held by a Stockist, we will contact the Stockist for assistance, or request that the customer send a request directly to them. We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services purchased through our website for the purpose of enabling them to contact you so that they can fulfill your order. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.

 

8.  Amendments

 We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

We may notify you of significant changes to this policy by email

PRODUCT CARE

Sea glass and pottery is often sturdy after being in the sea for a long time before it arrived on our beaches all polished and smooth. However, it is still important to remember that both glass and pottery are delicate materials and can break if not treated with care.

Sterling silver will naturally tarnish over time. To clean your jewellery, wash with lukewarm water and dry thoroughly using a polishing cloth. If you want your glass to pop a bit more after cleaning, add a drop of natural oil and rub with a rough cloth or towel to remove any excess.

Sterling silver can tarnish faster when exposed to harsh chemicals such as bleach, chlorine, salt, sulphur and acidic agents. Therefore we recommend removing jewellery before bathing and swimming, cleaning and during sporting activities.

We recommend storing your items in a lined jewellery box away from UV light, chemicals and not in your bathroom.